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FAQ - Frequently asked questions

If your question is not answered here, please use our online support , which is available to you by telephone or e-mail. Our FAQs are split into easy-to-follow headings. A list of relevant links is shown at the end of each section.

• Search as a Guest
• Signing on and registering
• Searching when logged in
• Browser Error
• Downloading images
• Licensing information
• Prices and fees
• Support
• Image management
• Support

Searching as a guest

How can I search for images in the database without my own personal login ID?

• You can look for images in the database without a user account by using the guest access feature. Or simply enter the key word(s) for your search in the search field on the homepage. However, with guest access you only get a limited number of hits, no meta information and you cannot do high-resolution downloads.

Am I allowed to use the images I find?

• No! Unauthorised use is illegal and will be prosecuted. However, you can buy the images from our medicalpicture merchandising shop, e.g. as posters or on t-shirts.
• Merchandising Shop with t-shirts...

Signing on and registering

Can I register as a private individual?

• No! Other than via the guest area, private individuals are unfortunately not given access to our licensed pictures.

I am a doctor / chemist. Can I register?

• Access for both of these professions is provided via the DocCheck portal. You can log in there with your DocCheck password. Access with a DC password is not possible via the medicalpicture website.
• Login - access as a DocCheck user

Who can register?

• Agencies, service providers, companies, editorial offices, publishers and everyone who uses pictures professionally and accepts our terms and conditions.

Will my registration be checked?

• Yes! While observing data protection requirements, we will check your registration details. You are not automatically registered.

Does it cost anything to register?

• No! It is free to enter and thus to gain the associated extra functionality as a power user.

How do I get my personal access details?

• To get your own user account, register via the homepage, complete the registration form and confirm your acceptance of the terms and conditions. We will then send you an e-mail with your user name and password, which will immediately give you unrestricted access to search the database and download high-resolution images.

I don't like my password / I've forgotten my password. Can I get a new one?

• Yes! You can change your password at any time. Just send an e-mail with your old log in details (user name / password) to change passwords and we will send a new password to you immediately.
• Online terms of use
• Register
• New password
• Doctors' access via DocCheck

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Searching when logged in

As a registered user, how do I search the image database?

• In order to be able to search the database using your personal user account, first log in on the homepage. This takes you to the database. You can now search by word or phrase for individual images or selections (>Go!), for complete folders covering a particular category (>find folder) or for pictures within a particular folder (>in folder). By clicking on an image, you can see a layout preview and the associated text.

How does the image search work?

• The search is based on captions, key words and the thesaurus. This is information that you can only obtain if you are a registered user. Folder names and image titles provide you with a rough summary of possible search words.

I couldn't find what I was looking for. What can I do?

• Try searching using a related term. Or use the asterisk (*) as a wildcard at the start or end of the word, or for components of a word. For example: '*stream' - results will include 'bloodstream'; 'park*' - results will include 'Parkinson'. Of course, you can also e-mail the picture desk. We'll get back to you as quickly as possible.
• E-mail the picture desk

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Browser Error

What browsers can I use to search the image database?

• All popular browsers are suitable for searching and downloading. These include: Internet Explorer, Mozilla, Netscape, Safari and others.

I'm using my personal log in details, but I can't get into the database. What am I doing wrong?

• Your browser must accept cookies. You personal settings, including your access details, are stored in a cookie on your computer. You can turn cookies on and off, or even delete them. For most browsers, you will find this function under 'Settings'.

Even though I've entered the right access details, I only appear as a 'guest' in the image database. What do I have to do?

• To gain access to the full functionality of the image database, you must activate cookies in your web browser. When you have done this, relaunch your browser.

What should I do if I get an error message after logging in or after doing a search?

• Error messages like 'Error in pixel box server' or similar can nearly always be cleared by closing your browser and then relaunching it. If this does not clear the fault, please contact our support desk.
• E-mail the support desk

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Downloading images

How do I download a high-resolution image?

• Whenever you want to download an image in high-resolution format you have to register using your personal access details. Every image found by a search can be downloaded. You do not need your basket or light box. Click on the image so that it appears in the enlarged view. You will see a button called 'Download JPEG' underneath the image. Click on it. The rest of the process is dependent on the browser you are using.
• Windows - Explorer:
  Click on the 'Download JPEG' button. Image opens in browser window. Right click on the image. Select the 'Save picture as' option. Then specify where it is to be saved.
• Windows - Explorer, 2nd option:
  Right click on the 'Download JPEG' button. Select the 'Save target as' option. Then specify where it is to be saved.
• Mac - Netscape:
  Click on the 'Download JPEG' button. The window for specifying where it is to be saved immediately opens up on your computer.
• Mac - Explorer:
  Click on the 'Download JPEG' button. Image opens in browser window. Right click on the image. Select the 'Save picture as' option. Then specify where it is to be saved.
• Mac - Explorer, 2nd option:
  Right click on the 'Download JPEG' button. Select the 'Download link to disk' option. Then specify where it is to be saved
• Mac - Safari:
  Click on the 'Download JPEG' button. Image opens in browser window. Right click on the image. Select the 'Save picture as' option. Then specify where it is to be saved.
• Mac - Safari, 2nd option:
  Right click on the 'Download JPEG' button. Select the 'Download linked file as' option. Then specify where it is to be saved.
• Mac - Mozilla:
  Click on the 'Download JPEG' button. The window for specifying where it is to be saved immediately opens up on your computer.
• Once the image has been saved you will be able to find the image file on the selected drive. Images are saved by default with their image number, e.g. 'Example - 16826042.jpg'.

How can I get high-resolution images without a server connection or if my network is temporarily down?

• In such cases, we will send the pictures to you by mail or FTP to your e-mail address. Please send details of the images you want to our picture desk
• E-mail the picture desk

Licensing information

What licensing options do you offer?

• medicalpicture provides only high quality, rights managed (RM) picture material that is all subject to licence. We do not offer royalty free (RF) images.

What does 'subject to licence' mean?

• Images that are subject to licence are licensed based on how they are going to be used. The fee for using each picture is calculated by using several factors such as size, position and duration of use. When ordering our rights managed images customers must provide the information we require to define the usage rights to be issued.

What does 'royalty free' mean?

• Charges for royalty free images are usually based on the size of the photo you need rather than specifically what you want it for. You do not have to pay any additional fees based on the intended use. The quality of such pictures is usually limited in comparison to rights managed image material.
• Charging structure

Prices and fees

How can I find out a picture's price?

• Registered users can access our price lists in the image database and download them as PDFs. You can also send us an e-mail with the image number, intended use, circulation details, illustration size etc, and we will calculate the price and send you a quotation by e-mail.

Why do the fees you charge vary so much?

• The fee we charge is based on the how the image is going to be used - whether for advertising, a brochure, magazine etc.

Why have I got to pay different prices for photos, SEM photos and illustrations, even when I am going to use them in the same way?

• Basic fees for our pictures are largely based on how much work is involved in producing them. This can be quite a lot for medical illustrations and even more for specialised photography, e.g. using a scanning electron microscope (SEM).

What does it cost to download images?

• Downloading images for layout costs €50 or €75 per picture, plus usage fee. Other arrangements by agreement.

Does the download fee include the right to use the image?

• No! It is purely a fee for layout. An additional usage fee is payable for every picture.

When do images that are used have to be paid for?

• Upon issue of invoice, except for publishing houses, in which case fees are calculated by marking up and submitting a voucher copy.
• Fee/Royalty enquiry
• Charging structure

Image management

What does 'image management' mean?

• Image management means bundling together, cataloguing and managing all of a company's picture material into one image database.

What are the benefits of image management for me?

• With image management, all of a company's images are in one central place, collected together in a consistent format and available around the clock. Savings in research time and costs are enormous.

How can I control access to the images for different groups of people?

• Access rights are controlled by issuing passwords. Journalists, for example, can thus be given access to different pictures than employees.

What do I have to do to implement image management for my company?

• To be able to implement image management, you must first gather together the company's entire collection of picture material (e.g. slides, photos, digital images etc.). We will then save and archive these in a consistent format.

What does it cost to implement image management?

• There is a basic, one-off fee for archiving images and setting up an image database. There is then a further monthly fee for hosting, traffic and image data management. Fee levels are based on the size of the picture archive and the amount of work involved in cataloguing it. We work out appropriate quotations on an individual basis.

Support

How do I contact medicalpicture if I need technical help downloading files or have any other questions about image selection or fees?

• Technical support is available from 08.00-22.00 CET. The picture desk customer service line is open from 09.00-19.00 CET. Global 24-hour service by e-mail.
• E-mail technical support

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Last modified: Mon Feb 01 2010